Frequently asked questions
What we do
Get Genie is an online platform for office management. Through our easy-to-use online dashboard, you can discover, book, manage, and pay for a wide range of services to keep your office space running smoothly. We connect you to the best local service provider for your needs from our trusted network, and provide trained experts to assist you.
Get Genie offers a wide range of office management services, including catering, cleaning, IT equipment & services, marketing services, office experiences, team building, temporary staffing and transport & logistics. If you have a project in mind that’s not on our list, feel free to reach out to us and we’ll do our best to make it happen.
Customer satisfaction is of the utmost importance to us. Get Genie guarantees satisfaction for every order placed on our platform. We ensure our service providers are responsive, prompt, and deliver quality work at a fair price. If you are not satisfied with the quality of service, we’ll make it right. You can always contact us at 62850320 if you experience issues with an order or have any questions regarding the service you received.
Yes, you can file a claim for our service guarantee if you are dissatisfied with your service and it meets the following qualifications:
- - You purchased the service fully through Get Genie
- - The scope of work in your claim was approved by a member of your office team on our platform
- - There is damage caused by our service provider or a member of our staff
- - The service occurred within the past 30 days
Sometimes, but we’d still like to know if you’re unhappy with a product or service you received. Situations where a claim may not qualify for Get Genie’s service guarantee include:
- - There is an issue due to a service provider not from Get Genie’s platform
- - Part of the transaction is not billed through Get Genie
- - The service was never performed
- - There is a problem with the infrastructure of your office space
- - Work exceeded the scope you approved
- - Nobody was there when the work was performed
- - There is no documentation of the issue
- - A piece of material or hardware not provided by our service professional is broken or defective
Our Service Providers
Our service providers are local trade professionals who offer specialised commercial services. We carefully vet and select each provider to ensure they have the proper insurance, licensing, and a history of customer satisfaction. We continue to evaluate our providers based on their pricing, quality of service, and business practices to ensure we're connecting our clients with only the best service professionals in the community. You can learn more about each service provider through their profiles in the Get Genie website.
We’re always looking for the best service providers to join Get Genie. If you have a business you’d like to work with through our platform, you can direct them to our online platform.
If you’re interested in joining our network of service providers, you can visit our online platform and drop us a message.
Access to the Get Genie online platform is free—there are no subscription fees or membership costs. You just require a valid office email address and business information to sign up for a free account — and you won't be charged until after your service has been completed and/or your products delivered.
Once you’re signed up, you can order the services that you need for your workplace. Our concierge specialists will work with you to find the best solution based on your office needs and budget. Our pricing is transparent, so you’ll know exactly what you’re paying for before we begin service.
That depends on the service. Some services have hourly minimums, while others do not. Any minimums will be shared upfront when discussing your request, so you can make an informed decision. You will also be able to see detailed pricing information when you view each quote.
Sometimes - for certain services. You’re welcome to use our ongoing or adhoc services for as long as they suit your office needs. We only ask that you give us 30 days notice if you need to pause or stop a recurring service.
We accept both credit card and payment through monthly invoicing - whichever you prefer.
Just visit our homepage at www.GetGenie.com and sign up for a new account (it’s free!). Upon approval, you’ll be able to log-in to search and request services from your new dashboard. One of our office concierge specialists will reach out to determine what makes the most sense for your office needs and help you get setup on the Get Genie Dashboard.
Nope - although some projects will require a walkthrough of your space to better scope out the work and provide a quote to help us determine what we need to make running your space as efficient as possible.
Once you sign up, you’ll get access to your Get Genie Dashboard—your one-stop-shop for all your office management needs. From here, you can find and book services, leave feedback, contact your dedicated support team, and more!
When you request a service, one of our office specialists may set up an onboarding call to help you select the best service provider for your office. If you request an ongoing service, our service providers may require a walkthrough of your space to provide a quote.
Our office team is usually available from Monday to Friday, from 8.30am to 5.30pm (excluding public holidays).